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Booking and cancellation
Booking and cancellation
How to make a booking, what is confirmed in writing and which conditions apply to holiday packages.
Booking
How to make a booking
Bookings are made by phone or by email. We confirm to you in writing the availability, the rate and the conditions applicable to the period you have chosen — usually on the same day.
| Phone | +40 374 202 156 · reception daily, 08:00 – 22:00 |
| contact@pastravaria-albota.ro | |
| Confirmation | in writing, with the rate and the related conditions |
A booking becomes firm only after our written confirmation. Places are reserved in the order in which bookings are confirmed.
On arrival
Check-in and check-out
| Time | |
|---|---|
| Check-in | from 15:00 — earlier if we have rooms available |
| Check-out | by 12:00 at the latest |
| Arrival after 23:30 | call ahead on 0743 321 015 so that we can check you in |
You can see what the rate includes on the rates page. We also accept Romanian holiday vouchers from Sodexo, Edenred and Up România.
Holiday packages
Conditions for Christmas and New Year’s Eve
Holiday packages have their own conditions, stricter than those for regular bookings, because they involve organisation over several days.
| Stage | What happens |
|---|---|
| Booking | request by email; the booking is definitively secured upon payment of a 30% deposit, with proof of payment sent by email |
| 1 November 2026 | last day for full or partial cancellation without penalties |
| 2 – 27 November 2026 | any cancellation incurs a penalty of 30% of the package value |
| 27 November 2026 | deadline for paying the remaining 70% |
| after 27 November 2026 | any cancellation incurs a penalty of 100% |
If legal restrictions beyond our control arise that prevent us from organising the event or restrict your travel, the amounts paid in advance will be refunded in full.
Notes
For regular bookings, the cancellation conditions are communicated with the written confirmation and vary depending on the period, the length of stay and the number of rooms. Call us before booking if you need a firm cancellation policy in writing.
The rates include VAT and the local tax and do not apply during holiday periods — Easter, Christmas, New Year’s Eve and public holidays — for which we have dedicated packages.
Bringing drinks or food from outside the Tourist Complex is not permitted.